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I have McAfee anti virus, had them check for problems, they…

Customer Question
I have McAfee anti...

I have McAfee anti virus, had them check for problems, they said I should get help from Toshiba Computer very slow, shutting down and reacting. I can be in the middlw typing e-mail and lose screen, etc. acting wierd

Technician's Assistant: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?

I am not sure I can look at all toshiba logos if you want

Technician's Assistant: Have you installed any updates recently? What troubleshooting have you tried?

Just my anti virus, I was under the impression my updates are automatic

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not really, I am just used to this computer I fell acting so different, even shutting down was a problem , now very very slow

Submitted: 7 months ago.Category: Laptop
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Answered in 1 minute by:
11/15/2017
Laptop technician: Harold Hanna, Engineer replied 7 months ago
Harold Hanna
Harold Hanna, Engineer
Category: Laptop
Satisfied Customers: 314
Experience: Sr System Administrator at General Dynamics
Verified

Hello I can try to assist you today. Has the computer been overheating or seem excessively hot that you can remember?

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Customer reply replied 7 months ago
You guys are crooks, probably hackers. Wells Fargo my bank have been made aware of your scam. Taking my $36.51 out of my account without my approval. You said sign of good faith of $5.00, refundable. Well you can go to hell for your crooked scheme. They will be in touch with you Bastards.
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