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Dell latitude E6420 laptop camera just turns on even though

Customer Question
User not accessing any app.How...
Dell latitude E6420 laptop camera just turns on even though User not accessing any app.How can I ensure this doesn’t happen with the camera?
Submitted: 3 months ago.Category: Laptop
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Answered in 16 minutes by:
10/12/2017
Laptop technician: GeekGal, Laptop Support Specialist replied 3 months ago
GeekGal
GeekGal, Laptop Support Specialist
Category: Laptop
Satisfied Customers: 1,473
Experience: MIS Degree and 15+ years experience supporting both Mac and windows laptops
Verified

Hello. My name is***** am sorry that you are having this problem. It would be my pleasure to assist you. There are several things which could cause this to happen. It is possible that an update from either Dell or Windows was being applied in the background when the camera comes on. However, if it is happening frequently, you could have a virus, malware, or spyware on your computer. Please let me know what Operating System you have on your computer.

If you're not sure, please click this link and tell me what you see:

http://whatsmyos.com/

When I have that information I can provide detailed instructions for thoroughly scanning and cleaning your computer.

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Customer reply replied 3 months ago
Hi.Its Windows 10 professional
Customer reply replied 3 months ago
Hi can I have another expert look into this please? I haven’t had a reply for over 24 hours!
Laptop technician: GeekGal, Laptop Support Specialist replied 3 months ago

I am terribly sorry. I took several days off. I will opt out and reopen the question. You will be notified as soon as another expert picks it up.

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Laptop technician: arsufi2002, Computer Enthusiast replied 3 months ago
arsufi2002
arsufi2002, Computer Enthusiast
Category: Laptop
Satisfied Customers: 1,486
Experience: 2+ years of experience in Laptop Troubleshooting.
Verified

Hi,

My name is ***** ***** of the experts in computer category.

I would like to assist you with your issue and would be your next active expert.

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Laptop technician: arsufi2002, Computer Enthusiast replied 3 months ago

Let me know when you are ready

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Customer reply replied 3 months ago
Hi Fiyaz sure.Pls advise
Laptop technician: arsufi2002, Computer Enthusiast replied 3 months ago

Are you still there

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Laptop technician: arsufi2002, Computer Enthusiast replied 3 months ago

May i know how you found out that the camera is on? Is the camera indicator light on?

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Customer reply replied 3 months ago
the camera indicator light is on
Laptop technician: arsufi2002, Computer Enthusiast replied 3 months ago

Disable all the startup programs and 3rd party services.

Check whether the problem persist after restarting the computer.

If you need help with disabling the startup programs and 3rd party services, let me know.

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Customer reply replied 3 months ago
Thanks.Need help with disabling startup programs and 3rd party services
Laptop technician: arsufi2002, Computer Enthusiast replied 3 months ago

Open up task manager using Ctrl+Alt+Del Keys.

Click on the startup tab and disable all the programs.

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Laptop technician: arsufi2002, Computer Enthusiast replied 3 months ago

Now press Win+R key so that you will get the run box.

Type in msconfig and press enter.

Go to the services tab and select the option which says Hide all Microsoft Services.

Now you will see all the 3rd party drivers listed.

Disable all of them.

Then restart and check the camera.

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Customer reply replied 3 months ago
Thanks will have access and check on Monday
Laptop technician: arsufi2002, Computer Enthusiast replied 3 months ago

Okay

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arsufi2002
arsufi2002
arsufi2002, Computer Enthusiast
Category: Laptop
Satisfied Customers: 1,486
1,486 Satisfied Customers
Experience: 2+ years of experience in Laptop Troubleshooting.

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