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I can't get past the user password screen. Idk I got this…

Customer Question
I can't get past...

I can't get past the user password *****

Technician's Assistant: When did you last reset your username and password?

Idk I got this laptop from my stepdad and he doesn't remember the password

Technician's Assistant: What's the brand/model/Operating System (OS) of your laptop?

Toshiba Satellite C55Dt-B5208 and Windows 8.1

Technician's Assistant: When did you purchase your Toshiba? What troubleshooting have you tried?

I have no idea when it was bought and I haven't tried there is no options

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just how to get into the computer

Submitted: 10 months ago.Category: Laptop
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Customer reply replied 10 months ago
What do I do
Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 10 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 9 minutes by:
10/3/2017
Laptop technician: Dan, Computer Support Specialist replied 10 months ago
Dan
Dan, Computer Support Specialist
Category: Laptop
Satisfied Customers: 2,606
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and thank you for your question. I look forward to assisting you today. Remote assistance will not be possible if you are unable to access the computer. Do you know if there was a password ***** disc created?

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Laptop technician: Dan, Computer Support Specialist replied 10 months ago

Please let me know if you still require assistance by responding here and I will reply back as soon as possible.

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Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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