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Started new laptop acer aspire es 15 closed it went to open…

Customer Question
Started new laptop acer...

Started new laptop acer aspire es 15 closed it went to open and need a password ***** open and cannot change password help

Technician's Assistant: What's the make/model of your device? How old is it?

Aspire ES 15 # ES1-521-25Q6 brand new only opened once

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Every password ***** in my head as I did not enter password

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I need Help

Submitted: 10 months ago.Category: Laptop
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Answered in 13 minutes by:
10/3/2017
Laptop technician: Richard, Laptop Specialist replied 10 months ago
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 47,537
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Hi there and welcome

Is this the password ***** sign into windows?

Or you see it as soon as it starts, on a black window, showing no username?

Please let me know

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