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My laptops is locked. I have a Dell but I don't know what…

Customer Question
My laptops is locked. ...

My laptops is locked.

Technician's Assistant: Just to clarify, what's the make and model of your laptop, and what operating system are you running?

I have a Dell but I don't know what the model is.

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I had a alert and that's what locked it up

Submitted: 11 months ago.Category: Laptop
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Answered in 20 minutes by:
9/20/2017
Laptop technician: Karthik, Computer Technician replied 11 months ago
Karthik
Karthik, Computer Technician
Category: Laptop
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Laptop technician: Karthik, Computer Technician replied 11 months ago

I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Laptop technician: Karthik, Computer Technician replied 11 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please help me finding out the operating system of your laptop?

For example: Windows 10, Windows 8, Windows 7 or Macintosh, etc...

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Customer reply replied 11 months ago
Windows 10
Laptop technician: Karthik, Computer Technician replied 11 months ago

Thank you for replying, Could you please tell me how you use to login into this computer? is it via email login or any username?

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