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My laptop has a virus and since I'm at college I cant go…

Customer Question
My laptop has a...

My laptop has a virus and since I'm at college I cant go anywhere to get it fixed

Technician's Assistant: What's the make/model of your device? How old is it?

Hp envy x360 m6 Got it for Christmas this year

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

For three days Ive done everything I can do now as soon as I log on the screen turns checkered

Submitted: 11 months ago.Category: Laptop
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Customer reply replied 11 months ago
I have a warranty for my computer I shouldn't have to pay for this
Answered in 23 minutes by:
9/14/2017
Laptop technician: UranIT, Network Administrator replied 11 months ago
UranIT
UranIT, Network Administrator
Category: Laptop
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

Which version of Windows does the computer have?

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Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
374 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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Md. Sadique

Md. Sadique

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Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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Working as Tech support specialist with a world famous computer manufacturer

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Byron

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CCNA, A+, MCSE 11 years at a large law firm.

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Jess M.

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Computer Hardware Support Specialist for more than 10 years

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Hans Uebelhoer

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I can repair laptop hardware as well as softwware.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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