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My Kindle app stops working and shuts down on my laptop... I…

Customer Question
My Kindle app stops...

My Kindle app stops working and shuts down on my laptop... I reinstalled the app and tried again and got the same result. Why?

Technician's Assistant: What's the make/model of your device? How old is it?

Toshiba laptop bought new in 2014.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I just started it again today. I prefer paper books, but one series I want is so old the library doesn't have it, but Kindle does... so I want to read the earliest novels... on the laptop in my kitchenn, not downstairs on the new desktop bought a month ago.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Not that I can think of...

Submitted: 11 months ago.Category: Laptop
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Answered in 10 minutes by:
9/12/2017
Laptop technician: Josh, Computer Enthusiast replied 11 months ago
Josh
Josh, Computer Enthusiast
Category: Laptop
Satisfied Customers: 22,260
Experience: Laptop expert
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Laptop technician: Josh, Computer Enthusiast replied 11 months ago

What is the error message that you see?

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