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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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Not accessing the hard drive Screen is blank (black) no

Customer Question

Not accessing the hard drive Screen is blank (black) no windows start up screen can you tell what the problem is
JA: What's the make/model of your device? How old is it?
Customer: HPCQ61 compac 15 years?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since Saturday. My son thought it may be the hard drive or the monitor
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Laptop
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you please disconnect the power cable then hold the power button in for 60 seconds then release.

Then connect the power cable, power it on and tell me what then happens please

Customer: replied 1 month ago.
If I bring the computer in to the store can someone check it out today
Expert:  Richard replied 1 month ago.

I cannot see anything with planning from here sorry, but can you do the last instructions I gave and tell me the results.

Customer: replied 1 month ago.
My son handles the computer and I really don't have anything to do with problems. I am 70 years old and just know how to turn the computer on
Expert:  Richard replied 1 month ago.

Can you please disconnect the power cable then hold the power button in for 60 seconds then release.

Then connect the power cable, power it on and tell me what then happens please