How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Laptop Support Specialist
Category: Laptop
Satisfied Customers: 5421
Experience:  I do installing, configuring and troubleshooting of both normal and high-end laptops.
50152684
Type Your Laptop Question Here...
John is online now
A new question is answered every 9 seconds

I can't see all of the content on what pages. This is on my

Customer Question

I can't see all of the content on what pages. This is on my laptop. How do I fix it
JA: What's the make/model of your device? How old is it?
Customer: It's a Toshiba. Newer model. I bought it from someone earlier this year
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since I've had it. I've adjusted resolution, updated apps.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: I'm using this computer for online classes and it also limits those pages too. It makes it hard to complete things. Any suggestions or help would be appreciated
Submitted: 1 month ago.
Category: Laptop
Expert:  John replied 1 month ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment to review your question.

Expert:  John replied 1 month ago.

Is this happening on all websites or some sites?

Which version of windows are you using also which web browser are you using to open webpages ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Customer: replied 1 month ago.
All websits, this is happening. I just installed Windows 10 for online classes.. Bing is the web browser that comes up
Expert:  John replied 1 month ago.

Thank you for the details. Bing is a search engine so i believe you are using either Edge or Internet explorer.

Do you have any other web browsers like Chrome or Firefox ?

Customer: replied 1 month ago.
Chrome Foxfire. Internet explorer
Expert:  John replied 1 month ago.

You mean you are seeing this same issue on Chrome and Firefox web browsers too ?

Customer: replied 1 month ago.
not sure what it is.
Expert:  John replied 1 month ago.

I am not clear what you mean.Do you mean you do not know what Chrome and Firefox are for ?

Customer: replied 1 month ago.
No, I am not sure why the content on the web pages are not being seen
Expert:  John replied 1 month ago.

OK have you tried clearing cache,cookies in Firefox or chrome web browser also which anti-virus is installed in the computer?

Customer: replied 1 month ago.
Norton anti virus
Customer: replied 1 month ago.
Have not cleared cookies or cache
Expert:  John replied 1 month ago.

Which web browser are you using to chat with me ?

Customer: replied 1 month ago.
I'm on my cell phone. Will be a. Few minutes before I can access my laptop
Expert:  John replied 1 month ago.

OK then please do the following on your laptop.

Open Google chrome. Click the Chrome menu icon (the 3 dots) on the top right corner on the browser toolbar. Select History then click on Clear browsing data now select the beginning of time in Clear the following items from after that select all options except passwords and auto fill form data on clear browsing data.

Once that is done close chrome and then open it again and check it.

Let me know the result.

Expert:  John replied 1 month ago.

Were you able to do the above instructions?

Customer: replied 1 month ago.
Thank u for your help. I wasn't able to fix the computer. I am going to take it to someone and have them look at it. I do appreciate your time and efforts
Expert:  John replied 1 month ago.

If you want i can remote access to your computer and check it for you.let me know.

Customer: replied 1 month ago.
I'm not that trust worthy to allowthat...but thanks for the offer
Expert:  John replied 1 month ago.

You are welcome.