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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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My computer has been compromised. I need it to be cleaned?

Customer Question

My computer has been compromised. I need it to be cleaned?
JA: What's the make/model of your device? How old is it?
Customer: Hp p-7 1254 About 8 years old? Not sure?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Compromised by Russian Scammers. FBI advised me to call you to have computer cleaned throughlyl!!
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: To find out any information to what extend it's damaged and what they found? The FBI said their probably inside my computer!!
Submitted: 1 month ago.
Category: Laptop
Expert:  Md. Sadique replied 1 month ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

Expert:  Md. Sadique replied 1 month ago.

What is the operating system of your computer?

for example Windows 7, Windows 10 etc.

Expert:  Md. Sadique replied 1 month ago.

Please let me know if you would like me to remote in your computer and work on the issue directly.