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My computer has been compromised. I need it to be cleaned?

Customer Question
My computer has been...

My computer has been compromised. I need it to be cleaned?

Technician's Assistant: What's the make/model of your device? How old is it?

Hp p-7 1254 About 8 years old? Not sure?

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Compromised by Russian Scammers. FBI advised me to call you to have computer cleaned throughlyl!!

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

To find out any information to what extend it's damaged and what they found? The FBI said their probably inside my computer!!

Submitted: 11 months ago.Category: Laptop
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Answered in 1 minute by:
9/8/2017
Laptop technician: Md. Sadique, Engineer replied 11 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
Verified

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

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Laptop technician: Md. Sadique, Engineer replied 11 months ago

What is the operating system of your computer?

for example Windows 7, Windows 10 etc.

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Laptop technician: Md. Sadique, Engineer replied 11 months ago

Please let me know if you would like me to remote in your computer and work on the issue directly.

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Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
374 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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