Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hello and welcome to JustAnswer, I look forward to assisting you today. Do you have a USB flash drive plugged in or possibly disc in the CD/DVD drive?
Is this a laptop?
Does it have a removable battery?
I see that sorry!
Remove the battery and AC power, then press and hold the power button for about 30 seconds. Reconnect power and see if it will start normally.
You removed all power and held the power button down already?
Okay just making sure. Try this for me then. Restart your PC then press the F9 key as the computer is starting. You may need to tap it several times to get you to the Troubleshoot screen. When the Troubleshoot screen opens, you should see "Choose an Option". Select "Troubleshoot", then "Reset your PC". Read the instructions that follow and select the condition you would like to have your computer reset to.
Well if you cannot access the recovery menu, then that sounds like the hard drive has crashed. Have you noticed any problems prior to this?
Well unfortunately there are not many options. You might be able to remove the drive and use a USB adapter to connect it to another computer to try to copy any important files, but that may not last long if at all.
Do you have any further questions?
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