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I have an Acer laptop that the Windows 10 O/S crashed. I did…

Customer Question
I have an Acer...

I have an Acer laptop that the Windows 10 O/S crashed. I did not have a recovery disk or usb stick. I made one on a Lenovo machine and it seems to be working BUT it thinks the machine I'm using it on is a Lenovo. How can I get this restored to an Acer configuration? Model

Technician's Assistant: What's the make/model of your device? How old is it?

Model E1-531-2621 snid***********

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I have just now been able to finally boot up but I cannot do anything without the USB recovery drive inserted. This has been a long term problem (my daughter uses it) but she thought it was a power supply issue rather than the Windows issue it really is. I've tried everything I (and my son - an IT support person) could think of to this point. I haven't asked him to get hands on with it yet.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I wouldn't know what else to tell them at this point.

Submitted: 5 months ago.Category: Laptop
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Answered in 15 minutes by:
9/7/2017
Laptop technician: Md. Sadique, Engineer replied 5 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 3,508
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

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Laptop technician: Md. Sadique, Engineer replied 5 months ago

I am sorry to say you cannot recover the Acer Machine using Lenovo recovery disk.

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Laptop technician: Md. Sadique, Engineer replied 5 months ago

You can order a new recovery disk from Acer for your computer.

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Customer reply replied 5 months ago
suggestions?
Laptop technician: Md. Sadique, Engineer replied 5 months ago

You can follow this link to buy a recovery disk from acer: https://us-store.acer.com/erecovery/rcd/

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Laptop technician: Md. Sadique, Engineer replied 5 months ago

You can recover your ACER using the recovery disk to restore it to factory defaults.

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Customer reply replied 5 months ago
thanks.
Laptop technician: Md. Sadique, Engineer replied 5 months ago

Is there anything else I can help you with?

Please take some time to rate my service by clicking on one of the stars at the top > then click Submit.

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Md. Sadique
Md. Sadique
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Satisfied Customers: 3,508
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