Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi this is Andrew your computer expert and I will do my best to help you today!
Live Tech is not associated with Microsoft. You can download free security programs to help secure your computer. You should not have to pay anyone to install security software on your computer. Computers with Windows 10 come with basic firewall security software installed which is more than enough security for most internet users.
You can scan your computer for malware or spyware from time to time or run anti-virus software. 360 Internet Security is one of the most popular free programs available. It can be downloaded for free at the link below:
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If the computer does not power on I can not access it. Make sure the Laptop is plugged in and fully charged. Try holding the power button down for about 15 seconds to see if that resets the PC.
Ok. From advanced option you want to perform a system restore.
You can use this reference website for additional information on performing a system restore:
How about starting your computer in Safe Mode with Networking?
I know its frustrating that he can not log into the PC.
If you have tried the options above the only thing I can suggest is attempting to start your PC in safe mode.
From the advanced start up menu: Troubleshoot > Advanced Options > Startup Settings > Restart > Press No 4 key
or No 5 Key
Safe mode with networking
Or alternatively restart the computer, and keep pressing the F8 key to see if you can choose the safe mode option.
Alternatively restart the computer, and keep pressing the F8 key to see if you can choose the Safe Mode option. Different than the F5 option with networking.
May have to reinstall Windows 10 or it could be a hardware failure. There is nothing more I can suggest.
You are welcome. Good luck with resolving this issue.