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I set my laptop to boot in safe mode and now I can't get…

Customer Question
I set my laptop...

I set my laptop to boot in safe mode and now I can't get back in. I tried Microsoft password, my regular pin andI did the reset and shift key and all the options it brings up is requiring me to enter the password. What can I do now?

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

HP and Windows 10....not at home and don't have model number. Extremely low end if that helps...

Technician's Assistant: Have you installed any updates recently?

I did about a week ago, but feel like I have had a virus and did a malicious software tool scan and it caught 3. I didn't run scan in safe mode was going to run MBAM in safe mode to double check. I can't even do sys restore

Submitted: 12 months ago.Category: Laptop
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Answered in 10 minutes by:
8/18/2017
Laptop technician: Isaac Franklin, Support Technician replied 12 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Laptop
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Laptop technician: Isaac Franklin, Support Technician replied 12 months ago

Unplug the computer from the wall and take out the batter if applicable while the pc is on.

Hold down the power button for a full minute.

Put battery back in if applicable for your model, plug back into wall and restart normally.

Try to log back in for me. Skip only battery portion if it doesnt apply to your model.

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Customer reply replied 12 months ago
I'm actually at work and will be off in an half hour. Can I get you back from home?
Laptop technician: Isaac Franklin, Support Technician replied 12 months ago

Sure can. Just reply here when ready.

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