Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Think this laptop needs to be cleaned and an error message…

think this laptop needs to...
think this laptop needs to be cleaned and an error message keeps coming up;JW-1010 I version: 1.3.6-144
Show More
Show Less
Ask Your Own Laptop Question
Answered in 3 minutes by:
8/18/2017
Isaac Franklin
Isaac Franklin, Support Technician
Category: Laptop
Satisfied Customers: 1,904
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Laptop Question

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What error message and what do you mean by cleaned? When are you seeing the error message?

What steps are you taking to get an error.

Isaac Franklin
Isaac Franklin, Support Technician
Category: Laptop
Satisfied Customers: 1,904
Experience: Technical Support Coach at Liberty Tax Service
Verified
Isaac Franklin and 87 other Laptop Specialists are ready to help you
Ask your own question now
Customer reply replied 11 months ago
windows 7

To start the connection, please click this link if you are ready to proceed right now

if not, i am on EST, please let me know a time you want to continue. These steps need

to be done from your pc only. Other devices will not allow remote connection as requested.

http://www.justanswer.com/remotedesktop/join.aspx?Session=e8dec124-36dd-495a-9161-1097d0902e00

On the next page, scroll down and click the agree button.. It should then ask you to save or run the elsinore screen connect file. Run it, and then when it asks you to allow it, do so. That will connect us.

If you get stuck completing the above steps try them again, and if you still cant connect send a reply and let me know what web browser you are using, so I can give you specific steps on how to connect.

Ask Your Own Laptop Question
Customer reply replied 11 months ago
hello... are u there
Customer reply replied 11 months ago
just tryin the link now... bare with me

Im with you but the session is 'stuck' i cannot reply, i can only see you.

Ask Your Own Laptop Question
Customer reply replied 11 months ago
Sorry the bloody laptop switched off
Customer reply replied 11 months ago
Can you log back on?

I sent a boot to safemode command, but it still isnt letting me do anything on your pc. I can only

see it. Are you able to navigate?

Let it come back up. Hopefully the command i sent for safemode will come up. It will appear huge

when it comes on for icons and such when it reboots.

Ask Your Own Laptop Question
Customer reply replied 11 months ago
Yep, just trying to... should I log back on to just ask

Ok, when it comes up, if we are not together, let me know. I can still see a grey screen for you only.

Ask Your Own Laptop Question
Customer reply replied 11 months ago
Ok
Customer reply replied 11 months ago
clicked on the link
Customer reply replied 11 months ago
error message has goneso can you just check the laptop to see if there are anythings slowing it down etc.?

Absolutely. I am going to clean it up for you as well, get it to run faster and make sure no files were damaged

if you would like.

Just use the same method you used to contact me with the elsinore file. Your session is still open on my end.

go to your downloads, and double click the elsinore file. It should connect us again.

If it doesnt, i will send you new link.

Ask Your Own Laptop Question
Customer reply replied 11 months ago
ok, thanks

Let me know if you cannot connect again. I will wait.

Ask Your Own Laptop Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Isaac Franklin Your Own Question
Isaac Franklin
Isaac Franklin
Isaac Franklin, Support Technician
Category: Laptop
Satisfied Customers: 1,904
1,904 Satisfied Customers
Experience: Technical Support Coach at Liberty Tax Service

Isaac Franklin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

373 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
Cooling system failure. Windows 7 satellite L55-B5294. Safe
i just got an error message saying there was a cooling system failure… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
373 satisfied customers
I am unable to logon to my laptop. It is new and when I got
I am unable to logon to my laptop. It is new and when I got it I put In a login password ***** then forgot it. Is there any way to get into it and change the password? I am unable to even get to the s… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have a Toshiba MK6465GSX disk that need to be repaired.
I have a Toshiba MK6465GSX disk that need to be repaired. I need help to do that. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a Toshiba laptop Satellite P7555-S5215. I keep getting
I have a Toshiba laptop Satellite P7555-S5215. I keep getting messages saying my battery is very low and I need to plug in my laptop. I NEVER unplug my laptop. It is always used plugged in. What is th… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
YMA spire E1-510P laptop won't play most DVDs any more. At
YMA spire E1-510P laptop won't play most DVDs any more. At first it was fine, then the CYberlink would only play video but no audio so I started using VLC and that was fine for a while but then I star… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
I have a Toshiba laptop. Been scammed many times. Microsoft
I have a Toshiba laptop. Been scammed many times. Microsoft technologies etc. Scared to but I need clean up. Norton expired. Cheaters, scammers. I'm old. Gullible. I need help before something ( more)… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Well, I have a Toshiba laptop and its locking up. I've tried
Well, I have a Toshiba laptop and its locking up. I've tried holding down the f8 while booting up and Control Alt Delete and keeps coming up with the same window screen that won't go any further.… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
331 satisfied customers
I am having trouble accessing the internet on my Toschiba
I am having trouble accessing the internet on my Toschiba laptop. It keeps coming up with a message ERROR 638… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
When I start my Laptop the following message appears: Smart
When I start my Laptop the following message appears: Smart Hard Disk Error. The SMART hard disk cjeck has detected an imminent failure.To ensure not data loss, please back up the Content immediately … read more
James K.
James K.
Consultant
312 satisfied customers
I have a Gateway Laptop Model MD7333u I accidentally dropped
I have a Gateway Laptop Model MD7333u I accidentally dropped it last night and when I rebooted a message came up that said "Disk read error occured" Please hit control, aLt, delete to reboot. I did it… read more
James K.
James K.
Consultant
312 satisfied customers
Getting an error on my laptop at start up - System Fan (90B)
Getting an error on my laptop at start up - System Fan (90B) - then an immediate shutdown. Reason? Cause?… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
MY LAPTOP HAS GONE HAYWIRE....................when i start
MY LAPTOP HAS GONE HAYWIRE....................when i start it up i get the message "windows error recovery' it gives me 2 options, first i can start windows normally and second Luanch startup repair..… read more
James K.
James K.
Consultant
312 satisfied customers
I AM RECEIVING A PROBLEM MESSAGE ON MY OTHER LAPTOP IT READS
I AM RECEIVING A PROBLEM MESSAGE ON MY OTHER LAPTOP IT READS A PROBLEM HAS BEEN DETECTED AND WINDOWS HAS BEEN SHUT DOWN TO PREVENT DAMAGE TO YOUR COMPUTER. ETC. IT WILL NOT ALLOW ME TO SIGN IN WHAT CA… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My hard drive crashed so I bought a refurbished hard drive
My hard drive crashed so I bought a refurbished hard drive from Micro Center. I used the reinstallation disks that came with the computer. Bad mistake: I installed the operating system and utility dri… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I implemented a system recovery on my Satellite L505-144 to
I implemented a system recovery on my Satellite L505-144 to help eliminate slow running it was. This action was successful for a few minutes, however the portablle then decided to shut down and reboot… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
hi. my laptop is vgn-nw20ef and pcg-7185m. i left it on
hi. my laptop is vgn-nw20ef and pcg-7185m. i left it on for a while and it went off itself. now i turn it on and it comes on but has a blank screen and keeps resetting itself every 10 mins… read more
Shefin
Shefin
Laptop Support Specialist
Engineering Diploma
340 satisfied customers
when iturn my laptop on it comes up with ACER and pressf 2
when iturn my laptop on it comes up with ACER and pressf 2 to set up. and keeps repeating this and then nothing… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Cooling problem w/ my Toshiba laptop too. Same error message
Cooling problem w/ my Toshiba laptop too. Same error message about it not working properly. I have a Satellite Notebook T115D.… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x