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I have an Asus laptop and it won't let me log into my home…

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I have an Asus laptop...
I have an Asus laptop and it won't let me log into my home screen with my password. It is saying it is incorrect password
Submitted: 11 months ago.Category: Laptop
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Answered in 5 minutes by:
8/6/2017
Laptop technician: Mr.Med, laptop problems replied 11 months ago
Mr.Med
Mr.Med, laptop problems
Category: Laptop
Satisfied Customers: 2,208
Experience: Networks & Security Engineer
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Laptop technician: Mr.Med, laptop problems replied 11 months ago

I'm sorry about the issue, What windows OS are you running please ? (7, 8 or 10)

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Customer reply replied 11 months ago
10
Customer reply replied 11 months ago
Please refund as I'm on my phone and apparently that is not being under
stood
Laptop technician: Mr.Med, laptop problems replied 11 months ago

I'm sorry for delay in replying, If you are using a Microsoft account to login to your Windows 10 computer, open up the following link on your current computer: https://account.live.com/resetpassword.aspx and Click I forgot my password ***** then click Next.

Enter the email the one you use to log in to Windows 10 and the captcha code provided, and then click Next.

Follow the on-screen instruction and you will be able to reset and create a new password ***** your Microsoft account.

Next, please use the newly created password ***** the login screen, on your computer.

If you are not using a Microsoft account, Please download Windows 10 ISO file from : https://www.microsoft.com/software-download/windows10 and burn it into a Blank DVD then follow the step by step instructions in the link below :

https://4sysops.com/archives/reset-a-windows-10-password/

Let me know the results

Thank you

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