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Someting is wrong with my laptop computer i think it hasa…

Customer Question
Someting is wrong with...

Someting is wrong with my laptop computer i think it hasa bad virus an it sY MY AOL MAIL IS BLOCKEDWHAT AN I DO I KNOW NOTHING ABOUT COMPUTERS

Technician's Assistant: How do you usually access AOL? On a phone or tablet, or through a web browser?

A WEB BROWSER

Technician's Assistant: What troubleshooting have you tried?

I let a ompany i forget there name check they sai i had mutiple virus and they could fix for 100 dollars but they could just be hackers to

Technician's Assistant: Anything else you want the email expert to know before I connect you?

No the lap just does work thank you

Submitted: 11 months ago.Category: Laptop
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Answered in 8 minutes by:
8/3/2017
Laptop technician: Md. Sadique, Engineer replied 11 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
Verified

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

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Laptop technician: Md. Sadique, Engineer replied 11 months ago

Do you have windows or MAC laptop?

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Customer reply replied 11 months ago
i have windows
Laptop technician: Md. Sadique, Engineer replied 11 months ago

Great!

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Laptop technician: Md. Sadique, Engineer replied 11 months ago

I would suggest you allow me to remote into your computer and rectify the things which the spammer has done to your computer.

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Laptop technician: Md. Sadique, Engineer replied 11 months ago

Are you there?

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Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
374 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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