Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP
Can you tell me, which version of Windows do you use?
Sorry, I could not accept the remote support offer as the payment failed, the $39 is for the remote support for any queries you can contact the customer care. Please let me know when you want to continue.
See, as far as I know, the $5 charge is for posting the question and the rest of the charge when someone replies back and you wants to continue. You can make sure about the charges by calling the customer care if you want to continue after that then, reply me back or ask them to refund the money.