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I need a new battery. Windows 7 toshiba. And my battery cord…

Customer Question
I need a new...

I need a new battery

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Windows 7 toshiba

Technician's Assistant: What have you tried so far with your Toshiba? Have you installed any updates recently?

Yes and my battery cord stays on

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

No sir

Submitted: 11 months ago.Category: Laptop
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Answered in 1 minute by:
8/2/2017
Laptop technician: PC_Wizzard, Computer Enthusiast replied 11 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Laptop
Satisfied Customers: 1,070
Experience: Server, networking, desktop questions welcome.
Verified

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Is the battery not charging anymore?

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Customer reply replied 11 months ago
It will only charge with the plug in
Laptop technician: PC_Wizzard, Computer Enthusiast replied 11 months ago

What is the battery status currently?

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Laptop technician: PC_Wizzard, Computer Enthusiast replied 11 months ago

Showing plugged in not charging?

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Customer reply replied 11 months ago
Look I don't need all that I want a new battery
Laptop technician: PC_Wizzard, Computer Enthusiast replied 11 months ago

Ok what is your Model number?

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Customer reply replied 11 months ago
No
Laptop technician: PC_Wizzard, Computer Enthusiast replied 11 months ago

Please ignore the popup it's automated.

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Customer reply replied 11 months ago
I asked for a new battery whats all this trouble shootining
stuff how do I find the model number
Laptop technician: PC_Wizzard, Computer Enthusiast replied 11 months ago

Go to start and type in System Information and open that

It will be on the right System Model

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Customer reply replied 11 months ago
sir I don't know how to do that
Laptop technician: PC_Wizzard, Computer Enthusiast replied 11 months ago

Look under the laptop if it's showing there?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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