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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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I need a new battery. Windows 7 toshiba. And my battery cord

Customer Question

I need a new battery
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: windows 7 toshiba
JA: What have you tried so far with your Toshiba? Have you installed any updates recently?
Customer: yes and my battery cord stays on
JA: Anything else you want the computer expert to know before I connect you?
Customer: no sir
Submitted: 2 months ago.
Category: Laptop
Expert:  PC_Wizzard replied 2 months ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Is the battery not charging anymore?

Customer: replied 2 months ago.
It will only charge with the plug in
Expert:  PC_Wizzard replied 2 months ago.

What is the battery status currently?

Expert:  PC_Wizzard replied 2 months ago.

Showing plugged in not charging?

Customer: replied 2 months ago.
Look I don't need all that I want a new battery
Expert:  PC_Wizzard replied 2 months ago.

Ok what is your Model number?

Customer: replied 2 months ago.
No
Expert:  PC_Wizzard replied 2 months ago.

Please ignore the popup it's automated.

Customer: replied 2 months ago.
I asked for a new battery whats all this trouble shootining
stuff how do I find the model number
Expert:  PC_Wizzard replied 2 months ago.

Go to start and type in System Information and open that

It will be on the right System Model

Customer: replied 2 months ago.
sir I don't know how to do that
Expert:  PC_Wizzard replied 2 months ago.

Look under the laptop if it's showing there?