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What would cause my p75-a7200 to stop charging the battery,

Customer Question
What would cause my...

What would cause my p75-a7200 to stop charging the battery

Technician's Assistant: What's the make/model of your device? How old is it?

Sat P74-A7200 SN 8d106664c

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Been going on for a week, replaced battery, checked the circuit and everything seemed ok

Technician's Assistant: Anything else you want the electronics expert to know before I connect you?

The pc did get dropped unto the connection before it was brought to me

Submitted: 11 months ago.Category: Laptop
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Answered in 5 minutes by:
8/2/2017
Laptop technician: bbao, Senior Laptop User replied 11 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,805
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Are you using the original power adapter? Have you tested the voltage using a multi-meter?

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Md. Sadique
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Category: Laptop
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