Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

A Piantine. I have been trying to call & i am getting

Customer Question
My name is*****...

My name is***** . I have been trying to call & i am getting disconnected . My laptop Windows 10 is a Toshiba . i have the geek squad plan . The battery is not charging . It works when i have it plugged in . But if i have it unplug it dose not work . Can u please help me

Technician's Assistant: What's the make/model of your device? How old is it?

It is 2 years old .Model Number PSCLE 1104TO 11 . The serial number is *****

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It started monday night . I have try to use it when it is not plugged in & it says battery low. If i have it plugged in it works but still says only 1% charged

Submitted: 11 months ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 4 minutes by:
8/2/2017
Laptop technician: bbao, Senior Laptop User replied 11 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,800
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Hello, what's the specific issue with your W10? When you say "disconnected", are you referring to wireless or wired connection please?

Ask Your Own Laptop Question
Laptop technician: bbao, Senior Laptop User replied 11 months ago

Does the problem persist? Do you still need our help here? Please advise. Thanks.

Ask Your Own Laptop Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 373
373 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

373 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
Dell inspiron 14z i replaced two new mother board in the lab
dell inspiron 14z i replaced two new mother board in the lab top and its still not charging the battery and i reinshall the bois to see if that had something to do with it but it didnt. one question t… read more
bbao
bbao
Senior Laptop User
1,800 satisfied customers
I have a Toshiba Satilite P55W-C5316 serial number ZFU47323S
I have a Toshiba Satilite P55W-C5316 serial number ZFU47323S That does not work unless plugged in. The battery shows full charge. As soon as I unplug the laptop it goes dead. … read more
bbao
bbao
Senior Laptop User
1,800 satisfied customers
I tried to turn it on yesterday and it would not boot up.
I tried to turn it on yesterday and it would not boot up. Then I plug in the adapter and let it sit awhile and it still wouldn't boot up. I noticed that the indicator light went on when I plugged in t… read more
bbao
bbao
Senior Laptop User
1,800 satisfied customers
I recently had my laptop in for repair at Best Buy geek
I recently had my laptop in for repair at Best Buy geek support. they said there was a recall on the Pc. S/N is SXD207466Q … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have a ASUS X540S took in to have hard drive debugged it
I have a ASUS X540S took in to have hard drive debugged it would not boot up orange light is on when computor is on a/c power. Had it on for 6hrs and it should have recharged? do i need a new vattery… read more
Emanuel Flores
Emanuel Flores
Associates Degree
80 satisfied customers
Toshiba Satellite LapTop. Windows 8 installed at BestBuy 5
Toshiba Satellite LapTop. Windows 8 installed at BestBuy 5 years ago. No difficulty until this morning. "Your PC/Device needs to be repaired. The digital signature for this file couldn't be verified. … read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
My husbands laptop when u turn it on the power light just on
Hi , my husbands laptop when u turn it on the power light just on & off And nothing happens. blinks … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Very strange notebook runs ok on bateries, and when plugged
hi, very strange notebook runs ok on bateries, and when plugged in when charge is complete … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My Toshiba C55 laptop will not take a charge. How can I tell
My Toshiba C55 laptop will not take a charge. How can I tell if it is the power cord that is bad or the battery?… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I have a Toshiba laptop Satellite P7555-S5215. I keep getting
I have a Toshiba laptop Satellite P7555-S5215. I keep getting messages saying my battery is very low and I need to plug in my laptop. I NEVER unplug my laptop. It is always used plugged in. What is th… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
My battery does not seem to hold a charge. When unplugged it
My battery does not seem to hold a charge. When unplugged it tells me battery is low even when it has been plugged in and turned off overnight. It also seems to be running hot. My computer is a Toshib… read more
comp_audio
comp_audio
Microsoft 365 Ambassador
211 satisfied customers
I have a Toshiba Satellite laptop model PSMB6U-00G005 with
I have a Toshiba Satellite laptop model PSMB6U-00G005 with an apparently dead battery. It has been used as a backup and the battery had been low before so when it wouldn't work at all I bought a new b… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a Toshiba laptop and I wanted to know if I could
I have a Toshiba laptop and I wanted to know if I could still order parts for it because I have to always have it plugged in to charge or otherwise it won't work.… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
Purchased a Toshiba Satellite Radius laptop from Best Buy
Purchased a Toshiba Satellite Radius laptop from Best Buy 4/04/15... according to Geek Squad at Best Buy, keyboard needs to be replaced (10-15 keys non functioning)... I assume this is covered under w… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My Toshiba laptop isnt turning on without the power cord.
My Toshiba laptop isn't turning on without the power cord. I forgot it on last night. When I woke up, the screen was dark. I thought it was in hibernation mode, but when I pressed the button, nothing … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My laptop(Toshiba Satelite) slowly lost battery capacity, and
My laptop(Toshiba Satelite) slowly lost battery capacity, and now will not work even when it's plugged in. I've purchased a new battery, but after the battery is depleted, it quit working again. It wo… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have a Toshiba 675C and the screen suddenly went blank.
I have a Toshiba 675C and the screen suddenly went blank. I tried re-charging it but that didn't help. What's wrong? Does the monitor portion operate on a separate battery?… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Having problems with our HPdv6000 laptop. Had in for service
Having problems with our HPdv6000 laptop. Had in for service 3 months ago and worked OK after that, but recently has quit connecting to the wireless network in our home. 1. Wireless network adapter no… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x