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Screen is not turning on, 10 I believe, The fan starts up,

Customer Question
Screen is not turning...

Screen is not turning on

Technician's Assistant: What Operating System (OS) are you running on your laptop?

10 I believe

Technician's Assistant: Does your laptop make any noise when rebooted? Are any of the LED lights on?

The fan starts up, and I can hear the hdd running, the only light that comes on is at the dront

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

*front

Submitted: 11 months ago.Category: Laptop
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Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 11 months ago
You wont be able to securely connect to the laptop as I cant get an output
Answered in 5 minutes by:
8/1/2017
Laptop technician: bbao, Senior Laptop User replied 11 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,797
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Can you please first let me know brand name and model number of your computer? If you don't know it, please check the product label somewhere on the back or bottom.> the only light that comes on is at the dronWhat is the "dron" please?
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Laptop technician: bbao, Senior Laptop User replied 11 months ago
Please ignore the prompt for remote assistance at $39. It pops up for every question here, by the site, not me, a bit annoying.
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bbao
bbao, Senior Laptop User
Category: Laptop
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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