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I can't get the cardige in, envy 7640, I have changed

Customer Question
Hi! I can't...

Hi! I can't get the cardige in

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Envy 7640

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

I have changed cartrigive

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I have no trouble shooting

Submitted: 6 months ago.Category: Laptop
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Answered in 1 hour by:
8/1/2017
Laptop technician: bbao, Senior Laptop User replied 6 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,061
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
It seams you are talking about your printer, not your laptop. Am I correct? If yes, please advise the printer's brand name and model number. Thanks.
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Customer reply replied 6 months ago
I did not authorize your corporation to charge me $41. I was told that I would be charged $5 and the $5 would be returned. I therefore want the $41 returned and I will never use your organization for assistance again.
Laptop technician: bbao, Senior Laptop User replied 6 months ago

Sorry, I have no idea about how much you have been charged as I am a technician here only for answering questions, not a billing guy who can access your billing info.

Can you please speak with JustAnswer Customer Care for your billing concerns? They can be reached at:

http://ww2.justanswer.com/phone

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Laptop technician: Josh, Computer Enthusiast replied 6 months ago
Josh
Josh, Computer Enthusiast
Category: Laptop
Satisfied Customers: 21,473
Experience: Laptop expert
Verified

I apologize that you had to wait for a response.

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Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 365
365 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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