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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 359
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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I bought a hp chromebook and i am planning on returning and

Customer Question

i bought a hp chromebook and i am planning on returning and exchanging and i need to know how to erase all data on this computer before returning it
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: i just purchased it on the 25th
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i just dont like the computer and im exchanging it, i just want all my info erased from it
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Laptop
Expert:  John Lohr replied 2 months ago.

Hello and thank you for contacting JustAnswer, my name is ***** ***** I will be happy to assist you today.

I can walk you though resetting your chrome book. Are you ready to begin?