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I bought a hp chromebook and i am planning on returning and…

Customer Question
I bought a hp...

I bought a hp chromebook and i am planning on returning and exchanging and i need to know how to erase all data on this computer before returning it

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

I just purchased it on the 25th

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I just dont like the computer and im exchanging it, i just want all my info erased from it

Submitted: 1 year ago.Category: Laptop
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Answered in 5 minutes by:
8/1/2017
Laptop technician: John Lohr, Computer Hardware Engineer replied 1 year ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Laptop
Satisfied Customers: 769
Verified

Hello and thank you for contacting JustAnswer, my name is ***** ***** I will be happy to assist you today.

I can walk you though resetting your chrome book. Are you ready to begin?

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Category: Laptop
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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