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Locked out with master password. can't get past it. don't…

Customer Question
Locked out with master...

Locked out with master password. can't get past it.

Technician's Assistant: When did you last reset your username and password?

Don't know. a few years at least. loaned it to my son in law and when he returned it, i cant get into it

Technician's Assistant: Have you installed any updates recently? What troubleshooting have you tried?

No. i've tried everything

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

No. just want t access it. don't know why Toshiba locks you out in their programming.

Submitted: 11 months ago.Category: Laptop
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Answered in 1 minute by:
7/31/2017
Laptop technician: Isaac Franklin, Support Technician replied 11 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Laptop
Satisfied Customers: 1,937
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Laptop technician: Isaac Franklin, Support Technician replied 11 months ago

Are you referring to being locked out of your laptop?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 ?

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