Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi there and welcome
Do you mean the keyboard is not responding to anything you do on it?
Please let me know
Can you disconnect the power cable then hold the power button for 60 seconds then release.
Connect the power cable, power it on and tell me if the keyboard then works please.
When did it stop working?
ok, I want to do a system restore please.
To do this, close all programs.
Press the windows key + X and click on Control Panel
click System and Security
Then click on System
Then System Protection
Then System restore
Choose a date before this problem occurred.
Let it complete and tell me if it now functions correctly please
Ok, we will need to do a reinstall of windows
This will not touch your data but your programs you will need to install again. This you cannot avoid.
To do this go to settings, update & security, recovery.
Then under Reset My PC, click Get Started
Choose to keep your files, let the reset complete and when it has, tell me if the keyboard is then working please