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bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 540
Experience:  CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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The administrator account to my laptop locked. I can't

Customer Question

The administrator account to my laptop locked. I can't remember the password ***** even the email. What can I do?
Submitted: 2 months ago.
Category: Laptop
Expert:  bbao replied 2 months ago.

Do you mean the Windows logon password ***** your PC? Do you still know the account's username?

Customer: replied 2 months ago.
38; no....
Expert:  bbao replied 2 months ago.

Okay, I do guess you know the Windows version? It can be determined when booting up the Windows...

Customer: replied 2 months ago.
7 or 8
Expert:  bbao replied 2 months ago.

Okay, I am not sure how technical you are to do the password ***** job yourself, just please first review below article and let me know if you are able to handle any method yourself?

https://www.lifewire.com/free-windows-password-recovery-tools-2626179

Customer: replied 2 months ago.
It's an HP 8.1 MODEL 2013
Customer: replied 2 months ago.
Actually, it's the administrator i need to erase on the system itself
Expert:  bbao replied 2 months ago.

Windows 8?

Customer: replied 2 months ago.
Let me try first. Then I'll get back to you
Expert:  bbao replied 2 months ago.

okay good luck.

Expert:  bbao replied 2 months ago.

BTW, please be aware you might need another working PC to download and generate the bootable USB stick or disc for resetting the admin password ***** booting the tools on the problem PC.

Customer: replied 2 months ago.
It's done! Thank you very much sir! I appreciate
Expert:  bbao replied 2 months ago.

Great. You did very well too.

As the issue has been fixed, can you please accept my answer and rate my service to close this question? Thanks.