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The administrator account to my laptop locked. I can't

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The administrator account to my...
The administrator account to my laptop locked. I can't remember the password ***** even the email. What can I do?
Submitted: 11 months ago.Category: Laptop
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Answered in 1 minute by:
7/31/2017
Laptop technician: bbao, Senior Laptop User replied 11 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,821
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Do you mean the Windows logon password ***** your PC? Do you still know the account's username?

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Customer reply replied 11 months ago
38; no....
Laptop technician: bbao, Senior Laptop User replied 11 months ago

Okay, I do guess you know the Windows version? It can be determined when booting up the Windows...

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Customer reply replied 11 months ago
7 or 8
Laptop technician: bbao, Senior Laptop User replied 11 months ago

Okay, I am not sure how technical you are to do the password ***** job yourself, just please first review below article and let me know if you are able to handle any method yourself?

https://www.lifewire.com/free-windows-password-recovery-tools-2626179

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Customer reply replied 11 months ago
It's an HP 8.1 MODEL 2013
Customer reply replied 11 months ago
Actually, it's the administrator i need to erase on the system itself
Laptop technician: bbao, Senior Laptop User replied 11 months ago

Windows 8?

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Customer reply replied 11 months ago
Let me try first. Then I'll get back to you
Laptop technician: bbao, Senior Laptop User replied 11 months ago

okay good luck.

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Laptop technician: bbao, Senior Laptop User replied 11 months ago

BTW, please be aware you might need another working PC to download and generate the bootable USB stick or disc for resetting the admin password ***** booting the tools on the problem PC.

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Customer reply replied 11 months ago
It's done! Thank you very much sir! I appreciate
Laptop technician: bbao, Senior Laptop User replied 11 months ago

Great. You did very well too.

As the issue has been fixed, can you please accept my answer and rate my service to close this question? Thanks.

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bbao, Senior Laptop User
Category: Laptop
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