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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 359
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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Wireless on my P755 Satellite laptop stopped working.

Customer Question

Wireless on my P755 Satellite laptop stopped working.
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Satellite P755 on Windows 10
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: The unit was stuck in Airplane mode, and I completely re-installed Windows to reset it.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Now Airplane mode is stuck on The wireless touch button stays on for 5 seconds, then goes out. It was doing that before I reloaded OS. NO, just want to get wireless back. WOrks fine hardwired, btw.
Submitted: 2 months ago.
Category: Laptop
Expert:  Martin replied 2 months ago.

Hello and welcome.

Sorry to hear you're having trouble with your Satellite laptop.

Does the Function key (Fn) bring up the icons at the top to toggle WiFi on/off?

Regards,
Martin

Customer: replied 2 months ago.
Function +f8 does nothing. Wireless light/touch button makes a sound, light goes on, then off a second or two later.
Expert:  Martin replied 2 months ago.

I got your request for remote - please click on the button that says update your settings and then come back to this page and we'll try again

Expert:  Martin replied 2 months ago.

Once that's done. From your computer click the following link:

https://zxz.screenconnect.com/?Session=436ab1a0-6ce7-42c7-98b3-3c9a5e4b00b4

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin

Customer: replied 2 months ago.
Connected
Expert:  Martin replied 2 months ago.

Please make sure you also update your settings on this page

Expert:  Jins M. N. replied 2 months ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Do you still need assistance on this matter?

Regards
Jins