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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 359
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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My laptop keeps telling me to check secuity, HPPavillion, a

Customer Question

My laptop keeps telling me to check secuity
JA: What's the make/model of your device? How old is it?
Customer: HPPavillion
JA: How long has this been going on? What troubleshooting have you tried?
Customer: a couple of days I don't know if I have to renew it or what is going on
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Laptop
Expert:  Dustin replied 2 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 2 months ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S

Expert:  Dustin replied 2 months ago.

Hello again, I never heard back from you, did you still want help with this issue, if so please respond and I can either assist you over the phone, or connect to your computer directly or just work by email.

If my suggestions fixed the issue, please remember to click and submit a 5 star rating as thats the only way I am credited for my time and effort in helping you.

If you no longer want help please respond so I can send you the refund link.

Thank you,

Dustin S