Laptop Questions? Ask a Laptop Technician for Answers ASAP!
I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you please first let me know what exactly the message says? Normally you will need administrator privileges to install software updates, that is correct. Have you tried to login with your husbands account, given that he is an administrator?
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Thanks for your patience and best regards,
Because you have already paid but did not get back to me yet, can you please let me know how we should continue? Do you still need help?
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