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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 359
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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Just trying to get a laptop to boot up, win10 on a toshiba

Customer Question

just trying to get a laptop to boot up
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: win10 on a toshiba ultrabook
JA: What's the model of your Toshiba?
Customer: Toshiba Satellite U925t
JA: When did you purchase your Toshiba? What troubleshooting have you tried?
Customer: Lots of stuff. This is one of my cohorts, i am gong to say at lesast 3 years old I am suspecting it is n the boot records
JA: Anything else you want the computer expert to know before I connect you?
Customer: at one time Boot Up Error 0xc0000034 BDF file BDC file
Submitted: 3 months ago.
Category: Laptop
Expert:  Dan replied 3 months ago.

Hello and thank you for your question. I look forward to assisting you today. First make sure you do not have any USB drives plugged in or CD's in the drive if you have one while trying to boot. Were there any new programs installed prior to this?

Customer: replied 3 months ago.
not that I am aware of. I am thinking it may have been a device driver. the computer device drivers have not been updated in a while. I am thinking a Windows update might have been a problem.
She was in Word when an error came up and then it crashed.
Customer: replied 3 months ago.
You cant connect. It is wireless and ofcourse the wireless is not on right now, because windows is not loaded.
Customer: replied 3 months ago.
I sent you the money... So are you able to help me?
Expert:  bbao replied 3 months ago.
Did you try booting the computer from an USB stick?
Expert:  bbao replied 3 months ago.

Do you still need our help here? Please advise.

Expert:  bbao replied 3 months ago.
Do you still need help here?