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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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I just installed the DTC820 Ext drive on my Mac laptop. Now

Customer Question

I just installed the DTC820 Ext drive on my Mac laptop. Now I cannot find it on my computer and don't know how to begin the backup. All I can find is the Disk manager which has nothing to help me.
JA: How much experience do you have with this particular machine?
Customer: the ext. drive?
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: I just installed the ext drive 10 minutes ago.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I need help.
Submitted: 2 months ago.
Category: Laptop
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.