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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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My lap top was working last night and this morning has lost

Customer Question

my lap top was working last night and this morning has lost my password ***** can not get into my computer what can I do
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: is aC55t-A5123 windows 10
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: cant get to where I can do anything
JA: Anything else you want the computer expert to know before I connect you?
Customer: just need to know if I can get into my computer
Submitted: 4 months ago.
Category: Laptop
Expert:  Mr.Med replied 4 months ago.

Hi, I'm Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 4 months ago.

I'm sorry about the issue, If you are using a Microsoft account to login to your Windows 10 computer, open up the following link on your current computer: and Click I forgot my password ***** then click Next.

Enter the email the one you use to log in to Windows 10 and the captcha code provided, and then click Next.

Follow the on-screen instruction and you will be able to reset and create a new password ***** your Microsoft account.

Next, please use the newly created password ***** the login screen, on your computer.

If you are not using a Microsoft account, Please download Windows 10 ISO file from : and burn it into a Blank DVD then follow the step by step instructions in the link below :

Let me know the results please

Thank you

Customer: replied 4 months ago.
Did not agree to this charge just deposit so cancel this order want my money refund now