Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

I have a Toshiba workforce laptop, I want to download on a…

Customer Question
I have a Toshiba...

I have a Toshiba workforce laptop, I want to download on a different computer to a disc that will completely reset my Toshiba to factory settings by inserting the disc. MY Toshiba wont boot up it constantly goes to some program language and stops there

Technician's Assistant: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?

Satellite c55 series it came with windows 8 but I upgraded to windows 10.However I'm fine with going back to window 8

Technician's Assistant: Have you installed any updates recently? What troubleshooting have you tried?

Yes the last update several months ago is when this problem occurred. I have since replace that laptop with the one I'm on now. I purchased a repair disk somewhere online but it isn't fixing it

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Just how do I completely restore to factory settings on my toshiba

Submitted: 1 year ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 11 minutes by:
4/1/2017
Laptop technician: Dustin, Senior Technician replied 1 year ago
Dustin
Dustin, Senior Technician
Category: Laptop
Satisfied Customers: 14,278
Experience: 15 Years saving Laptops from the recyling bin! Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Laptop Question
Laptop technician: Dustin, Senior Technician replied 1 year ago

On the non working toshiba, lets try this.

Shut the computer down, then press and hold the zero key, above the keyboard, not the zero key to the right.

Once holding the zero key press power to start the toshiba, and dont let go of the zero key. Does it show something different on screen now?

If not, or even if so if you would like to speak to me over the phone please send your phone number in the enter contact info section so we can speak over the phone.

Thank you,

Dustin S

Ask Your Own Laptop Question
Customer reply replied 1 year ago
Some how, I don't know how, the repair disk I have in the Toshiba has allowed me to get my Toshiba working, I still want to completely reset it to factory settings, now that's it on and online, is there a way to just use the Toshiba and reset it
Customer reply replied 1 year ago
why you charging me more on my card you haven't done anything to solve my problem
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Senior Technician
Category: Laptop
Satisfied Customers: 14,278
14,278 Satisfied Customers
Experience: 15 Years saving Laptops from the recyling bin! Also worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

373 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
I have a satellite laptop c55-c -1kx. I would like to have a
Hi, I have a satellite laptop c55-c -1kx. I would like to have a recovery disc to re-install the factory sets … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
Why do I have to pay for toshiba tech support when I have a
Why do I have to pay for toshiba tech support when I have a toshiba laptop … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I did a full factory restore to remove all data and now I
I did a full factory restore to remove all data and now I cannot boot it up into Windows. If I hold the F2 key while I start it up, I get the Toshiba Setup Utility. If I change the boot order it asks … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
How do I do a factory reset on a Toshiba A135-s4467?
how do I do a factory reset on a Toshiba A135-s4467? … read more
Mr.Med
Mr.Med
1,226 satisfied customers
It will not load. The only thing that it shows is the
it will not load. The only thing that it shows is the initial Toshiba screen. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,398 satisfied customers
I have a toshiba satellite laptop C55-A5195 with Windows 7
I have a toshiba satellite laptop C55-A5195 with Windows 7 premium 64 bit. It hasn't been turned on in a few years, and has never done a Windows Update. I tried doing one and I let it run ALL night, a… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have a Toshiba Satellite C55 with Windows 7 professional.I
I have a Toshiba Satellite C55 with Windows 7 professional. I was trying to upload Windows 10, and was told to upload some other things first. The computer shut off, and when I restarted it the Toshib… read more
Shefin
Shefin
Laptop Support Specialist
Engineering Diploma
340 satisfied customers
, My toshiba laptop will not boot to windows receive
My toshiba laptop will not boot to windows receive error a required device is not installed or missing, i tried to use the CD Rom drive and then this in the boot order as well. The error is the same Error Code 0xc0000185 … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
I have a c50 satellite pro Toshiba laptop and cannot
I have a c50 satellite pro Toshiba laptop and cannot remember my bios password ***** can i get back into my laptop and I need the master password to get by it so I can never reset a bios password agai… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
I had to refresh my Toshiba Satellite C55A laptop recently
I had to refresh my Toshiba Satellite C55A laptop recently and I lost access to the preinstalled Toshiba applications as a result. Since then, I'm also getting error messages that AOL and Google can't… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
331 satisfied customers
I'm rebooting my Toshiba laptop and when it boots up there's
I'm rebooting my Toshiba laptop and when it boots up there's a blank screen that appears and nothing comes up again..What might be the problem?… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
I have a two month old TOSHIBA Satellite C55-B5101 Windows
I have a two month old TOSHIBA Satellite C55-B5101 Windows 8.1 I was somewhere where I didn't have internet. I plug in my iphone to use the hot spot. Now when I turn the laptop on it asks for a passwo… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
Michelle, I'm trying to locate the CMOS battery on my Toshiba
Michelle, I'm trying to locate the CMOS battery on my Toshiba Satellite C55-B5270 laptop. I can't and I was hoping you could indicate on the motherboard where it is.… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
Toshiba satellite laptop wouldnt boot up. tried a few things
Toshiba satellite laptop wouldn't boot up. tried a few things and now it wont even boot in to safe mode… read more
John
John
System/Network administrator
High School or GED
2,074 satisfied customers
How do I revert a satellite upgraded to w8.1 to w8.0. MS says
How do I revert a satellite upgraded to w8.1 to w8.0. MS says this is necessary to re- activate with my original windows key.… read more
Dustin
Dustin
Senior Technician
14,278 satisfied customers
good day i have a ? on my laptop when i turn it on its come
good day i have a ? on my laptop when i turn it on its come up file:\windows\system32\config\system status: 0xc000014c info:windows failed to load because the system registry file is missing, or corru… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I started factory restore and aborted it just after it started.
I started factory restore and aborted it just after it started. Now I cant get it to boot. I get the message BOOTMGR is missing Press Ctrl+Alt+Del which just switches the laptop off. Have I wrecked my… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
I tried to restore my Toshiba Satellite laptop to factory settings
I tried to restore my Toshiba Satellite laptop to factory settings but came up with an error and then 'BOOTMGR is missing'. I am about to run Windows Repair but I don't have my Windows installation di… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x