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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 359
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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Laptop on, (K555A) this morning, working fine last night.

Customer Question

laptop on, (K555A) this morning, working fine last night. Added admin and user password. Wrote down both in my password ***** and closed it with out savin.
JA: When did you last reset your username and password?
Customer: Now, I get a (BIOS?) password ***** and cannot remember my windows logon either.
JA: Have you installed any updates recently?
Customer: Power on, and a get a black screen with a blue window asking for a password
JA: Anything else you want the computer expert to know before I connect you?
Customer: It seems I changed the BIOS password ***** my windows logon, and have lost both. How do I recover? K55A Windows 7 64 bit.
Submitted: 9 months ago.
Category: Laptop
Expert:  Elgin Vega replied 9 months ago.

Hi, my name is***** will try my best to help you with this request.

Please try the steps in the link to reset BIOS password.

https://www.youtube.com/watch?v=NZfFcHtYIRw