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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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It says that I may need a new battery for my laptop. It told

Customer Question

It says that I may need a new battery for my laptop. It told me to go to this website.
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: The make is Hewlett Packard Home Premium OA and the model # is dv7-3065dx. I am using OAL Mail.
JA: What's the brand/model/Operating System (OS) of your laptop?
Customer: It is Window 7, but has been upgraded to Windows 10.
JA: When did you purchase your laptop? What troubleshooting have you tried?
Customer: It was purchased in 12/17/09. What I have tried is to take my battery down to Best Buy to see if I needed a new one. It tells me that the battery is very low, however, it still works.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No. On the whole, my computer works very well.
Submitted: 6 months ago.
Category: Laptop
Expert:  Cris replied 6 months ago.

Hi there, I am Cris and will be glad to assist you with your question.

The laptop can still run even though the battery no longer works as long as you keep it plugged to the power adapter. Your battery seems to have gone dead with use over the amount of time you have had your laptop.

I can locate a battery for you to purchase, would you like to find one for you?

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