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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Please call system keeps crashing- mouse won't work - hp

Customer Question

please call system keeps crashing- mouse won't work - hp laptop on rogers high speed internet- john- ************ JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model? Customer: pavilion g6- 2or years old JA: How long has this been going on? What troubleshooting have you tried? Customer: this morning- none JA: Anything else you want the electronics expert to know before I connect you? Customer: mouse won't work

Submitted: 6 months ago.
Category: Laptop
Expert:  Cody replied 6 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 6 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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