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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 359
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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Cant install printer to laptop wireless

Customer Question

cant install printer to laptop wireless
Submitted: 9 months ago.
Category: Laptop
Expert:  Elgin Vega replied 9 months ago.

Hi, my name is***** will try my best to help you with this request.

Lets try a remote session using team viewer so I can check the problem.

Download teamviewer in this link

https://www.teamviewer.com/en/

Customer: replied 9 months ago.
ok i have it set up
Customer: replied 9 months ago.
what is your partner id?
Expert:  Elgin Vega replied 9 months ago.

Ok give me the ID and password ***** I can connect

Expert:  Elgin Vega replied 9 months ago.

give it to me, and the password

Customer: replied 9 months ago.
ID 169 725 663
password ***** *****
Customer: replied 9 months ago.
you ready?
Expert:  Elgin Vega replied 9 months ago.

yes im in

Expert:  Elgin Vega replied 9 months ago.

Is the epson printer?

Customer: replied 9 months ago.
it is a workforce wf 3640..idk if it matters but i have a lenovo laptop
Expert:  Elgin Vega replied 9 months ago.

Do you have the drivers disk?

Customer: replied 9 months ago.
its in the e drive
Customer: replied 9 months ago.
this is where i get to and it craps out or will say its intalled then never work
Customer: replied 9 months ago.
it craps out at 27%
Expert:  Elgin Vega replied 9 months ago.

I lost connection

Customer: replied 9 months ago.
doing ok?
Expert:  Elgin Vega replied 9 months ago.

Can you connect the printer USB for a little?

Customer: replied 9 months ago.
didnt come with 1
Expert:  Elgin Vega replied 9 months ago.

Ok then we will need it with the printer screen

Customer: replied 9 months ago.
hey i found an old one its plugged in now
Expert:  Elgin Vega replied 9 months ago.

nice, let me check

Expert:  Elgin Vega replied 9 months ago.

Seems like its working

Customer: replied 9 months ago.
can we get it to work wirelessly tho?
Expert:  Elgin Vega replied 9 months ago.

yes, thats what we are trying

Expert:  Elgin Vega replied 9 months ago.

Have you restart the computer and try to configure it again?

Customer: replied 9 months ago.
i have restarted many times..u need me to now?
Expert:  Elgin Vega replied 9 months ago.

Seems like the problem is the driver, it says is not valid

Customer: replied 9 months ago.
i dont understand that because it works on my old hp from 2001 and this is a new laptop
Expert:  Elgin Vega replied 9 months ago.

Let me try a different one

Expert:  Elgin Vega replied 9 months ago.

It seems like this problem beats me, dont know what else do.

I gonna opt out maybe other technician can have better ideas

Expert:  Elgin Vega replied 9 months ago.

It is ok for you?

Customer: replied 9 months ago.
yea i gotta go somewer. can i get another tech later tonight? do you leave notes on my account about this?
Expert:  Elgin Vega replied 9 months ago.

YEs it will be saved.

Expert:  Elgin Vega replied 9 months ago.

Bye

Customer: replied 9 months ago.
ok thanks
Expert:  Lorenz Vauck replied 9 months ago.

Dear Lee,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

I saw that you got nowhere with the previous expert and am very sorry about this. If you would be up for it, I would also like to take a look remotely, as I am confident that I can fix this issue for you - at least it would be the first time that I would not be able too because it is my specialty actually to address such difficult issues.

If you wish to go ahead: I´ve sent you the remote-assistance offer from my side and once accepted, we can take it ahead. Yes, my remote offer comes with extra costs as this will most likely take a longer time to analyze because something with Windows might be very wrong and needs to be found and fixed first. I hope you understand. If I should not be able to fix it, you can get a refund of course.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 9 months ago.
still there?