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Hello. My name is ***** ***** I will be assisting you today.
go to settings > general > reset > reset network settings and try again
Did you do the steps I provided?
i'll see if someone else has a better idea of what's going on
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
Can you please tell me the exact model of your device? Is it not an Apple iPad?
If you are using an Acer tablet, please do the following:
After doing the steps above, try connecting to your wifi again. When connected, please try to access the internet.
Please keep me posted with your results so that I can assist you further.
Thank you for writing back and I am very sorry if the procedures I gave you did not work. I am still here willing to help you further if you will give it a little bit of cooperation. A screen capture of your settings may be.
But if you want to discontinue for a refund, here is the link for the procedures:
Thank you for using our service.