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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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I have a laptop that I need to restore but do not have a

Customer Question

I have a laptop that I need to restore but do not have a disc I am on a desktop computer now. Is there a way I could burn a restore disc to put into my laptop
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I know windows 7, let me find the model #
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: Honestly its so slow I can barely even do anything on it
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't have a model number but I have a serial number
Submitted: 7 months ago.
Category: Laptop
Expert:  Tim replied 7 months ago.

Hello, I'm Tim and have over 15 years of experience with eBay, Google, and the Department of Defense. I'm here to do the best I can to assist you with your problem. If remote access is needed, I will remote in, and call you, as well as provide a free tune-up. Also, follow-ups are always free if more is needed.

Sadly, the only thing you could make is a rescue disk, and you would still need a windows installation disk for that....You will need a Windows installation disk.

Customer: replied 7 months ago.
I don't have that
Customer: replied 7 months ago.
Is there a way to manually reset the laptop to factory settings
Customer: replied 7 months ago.
Expert:  Tim replied 7 months ago.

Not unless there is a rescue partition on it....some laptops have them, most desktops do not.

Customer: replied 7 months ago.
Well I guess you cannot help me then. Why was I charged $38 for this. I saw that there would be a $15 refundable deposit before I started but was charged 38. I would like my money back.
Expert:  Tim replied 7 months ago.

You paid for an answer -

Expert:  Tim replied 7 months ago.

i'll send it off for a refund, however you did get your answer.

Expert:  Tim replied 7 months ago.

take care!

Customer: replied 7 months ago.
Thank you for my refund.