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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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Wondering about the battery recall. Toshiba laptop. Windows

Customer Question

Wondering about the battery recall.
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: Toshiba laptop. Windows 10
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: Called yesterday about the battery recall and tyhe
JA: Anything else you want the computer expert to know before I connect you?
Customer: The lady I talked to saidd she would send me an E Mail about getting a replaement battery. I did not receive and answer.
Submitted: 8 months ago.
Category: Laptop
Expert:  comp_audio replied 8 months ago.

Hello, my name is ***** ***** I will do my best to assist you today. Please give me a minute to review your issue and get back to you. Thanks in advance

Expert:  comp_audio replied 8 months ago.

Can you please send to me your laptop serial number and model number. Also, if you could take the battery out of the laptop, there should be a model and serial number on it as well. Once I have this information I can get you all the information about the recall and if your battery is affected. Thanks in advance.

Customer: replied 8 months ago.
MY ID# ***** yesteray is 57131815
Customer: replied 8 months ago.
I want to know if I will be able tl get a replacement battery according to your recall notice ?
Expert:  comp_audio replied 8 months ago.

I am sorry but we do not have chat id #s. This is JustAnswer, a pay for answer service. Is this the site you intended to work with?

Customer: replied 8 months ago.
No this is not who I wanted.
Expert:  comp_audio replied 8 months ago.

Okay, I will submit for a refund.