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arsufi2002
arsufi2002, Computer Enthusiast
Category: Laptop
Satisfied Customers: 1354
Experience:  2+ years of experience in Laptop Troubleshooting.
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Trying to connect new Acer LCD Monitor K272HL to Acer Aspire

Customer Question

trying to connect new Acer LCD Monitor K272HL to Acer Aspire laptop
JA: Just to clarify, what's the exact model of your Aspire? And what operating system are you running?
Customer: windows 8 don't know model
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: problem is that the connection on side of laptop is smaller than the connectors that came with the monitor
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Laptop
Expert:  arsufi2002 replied 9 months ago.

Hi ,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

Expert:  arsufi2002 replied 9 months ago.

Let me know when you are ready

Expert:  arsufi2002 replied 9 months ago.

What's your acer laptop model?

Customer: replied 9 months ago.
I don't know. How can I find out ?
Expert:  arsufi2002 replied 9 months ago.

1: Click Start

2: type dxdiag press enter key

Expert:  arsufi2002 replied 9 months ago.

Check system model

Expert:  arsufi2002 replied 9 months ago.

Are you still there

Expert:  arsufi2002 replied 9 months ago.

Could you mention what port is there for Laptop?

Is it HDMI

Expert:  arsufi2002 replied 9 months ago.

If I am right, this is the problem you are facing...

Your Laptop has HDMI port but the monitor which is purchased is having VGA / DVI Port. Hence you are unable to connect VGA/DVI cable to your laptop and you have stuck..

AM I right?

Expert:  arsufi2002 replied 9 months ago.

If that's the case we could solve this by having a HDMI to DVI cable..

Using this cable we can connect HDMI jack to LAPTOP port and DVI jack to DVI port on monitor

You can either purchase it locally or click below link for online purchase

https://www.amazon.com/AmazonBasics-HDMI-DVI-Adapter-Cable/dp/B014I8UQJY/ref=pd_lpo_147_bs_t_2?_encoding=UTF8&psc=1&refRID=DMHA3RWY98QN4TPRK09S

Let me know if I have answered. If so, would you please rate my service by clicking above STARS.

I am happy to assist if you still have query, you may use below box to respond

Thank You

Fiyaz