Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hello! My name is*****I am a certified computer professional who will assist you.
I am sorry for the problem. Please do the following:1. Completely turn off the laptop
2. Disconnect the power connector from the laptop as well as any other hardware that is connected (mouse, printer, external hard disk drive, etc)
3. Press and hold the power button for 30 seconds, and then release it
4. Now re-connect the power adapter and turn the laptop onLet me know if there are any changes.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro