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Pete
Pete, Computer Expert
Category: Laptop
Satisfied Customers: 17945
Experience:  CISCO certified computer and networking expert
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I'm trying to get a system disk for my computer desktop. HP

Customer Question

Hi pearl i'm trying to get a system disk for my computer desktop
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP envy phoenix860-60 model number 6nox16aar
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I stop the factory restor before it installed
Submitted: 8 months ago.
Category: Laptop
Expert:  Pete replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 8 months ago.

To resolve the issue, you can download and install the recovery manager from:

http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74123.exe

Expert:  Pete replied 8 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.