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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Will not connect to the internet after about 4pm & some days

Customer Question

will not connect to the internet after about 4pm & some days (like today) I can only connect via cable. My tablet is connected to my network & has internet access. My laptop says I have connected to my laptop but 'No internet access'. This has been going on for months & I am desperate. Have bought a new modem but not yet set it up as my tablet can get wifi so can it still be a modem issue. My provider says everything is OK.
JA: Just to clarify, what's the exact make and model of your tablet computer?
Customer: My tablet is a Samsung CE0168.
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: my laptop is a Toshiba satellite Pro L50 A. If that makes sense - 2 or 3 years old.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Laptop
Expert:  Elgin Vega replied 6 months ago.

Hi my name is***** will try my best to help you with this request

Is the computer connected via cable right now?

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