How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Computer Expert
Category: Laptop
Satisfied Customers: 17630
Experience:  CISCO certified computer and networking expert
Type Your Laptop Question Here...
Pete is online now
A new question is answered every 9 seconds

My ho spectre x360 won't turn on and I have important work

Customer Question

My ho spectre x360 won't turn on and I have important work on there that I need to access
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: Windows 10
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: I tried a hard reset by holding in the power button but still nothing
JA: Anything else you want the computer expert to know before I connect you?
Customer: Only that according to hp forums this is a common issue with this laptop
Submitted: 7 months ago.
Category: Laptop
Expert:  Pete replied 7 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 7 months ago.

These HP laptops can fail over time, and the easiest way to get your important information off the laptop is to remove the hard drive and connect it to another computer to access the information.

Happy New Year!
Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars and press submit at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.

Customer: replied 7 months ago.
It was a £1200 laptop that I bought in oct 2016 so not a wear and tear over time issue.
Expert:  Pete replied 7 months ago.

Wear and tear does not cause the hard drive to fail; if it is quite new then it is possible that the hard drive was faulty.

Since it is only a few months old you should also submit a warranty claim after you recover your information.

Let me know if I can be of any further assistance at all.


Expert:  Pete replied 7 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.