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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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My computer says the wifi is on but when I try to use the

Customer Question

My computer says the wifi is on but when I try to use the wifi in another room of the house or even unplug at my desk, it says I'm not connected.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: The things it says are ACER, Aspire/V5, Intel, and Core 13 (not very computer friendly) Oh - its a laptop
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: none and none
JA: Anything else you want the computer expert to know before I connect you?
Customer: it says make sure the wifi switch is on - but I don't know where that is
Submitted: 7 months ago.
Category: Laptop
Expert:  Byron replied 7 months ago.

Hi. My name is***** you for your question and the opportunity to assist. Can you tell me which version of

Windows is on the laptop?

Please reply below using the "Type your reply here" box, clicking
Send when complete and I'll be able to see your response and help you.

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