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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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My Acer laptop shows a no IP address signal and won't let me

Customer Question

My Acer laptop shows a no IP address signal and won't let me on the internet, so I am using my buddy's Mac to contact you.
JA: What's the make/model of your device? How old is it?
Customer: It is an Aspire E 15, about 6 months old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 2 days go this started after some guests left who were using netflix, and I have tried iPhone hotspot, buddy's wifi, will not connect.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Have rebooted router, get internet on my iPhone.
Submitted: 9 months ago.
Category: Laptop
Expert:  Pete replied 9 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 9 months ago.

How is the laptop connected to the internet?

What is the exact message you are seeing?

Customer: replied 9 months ago.
connected by wifi, message is no IP address, and on my wifi, message is 'no internet access'
Customer: replied 9 months ago.
the problem is, this Acer has no internet access, so remote access is a problem.
Customer: replied 9 months ago.
are you still there Pete?
Customer: replied 9 months ago.
the displaced message is 'does not have a valid IP configuration'