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Ask Quiksilver07070 Your Own Question
Quiksilver07070, Computer Support Specialist
Category: Laptop
Satisfied Customers: 793
Experience:  Trouble shoot, repair, hardware software.
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I can't get it to come up. the screen is blue it says the

Customer Question

i can't get it to come up. the screen is blue it says the boot configuration data for pc is missing or contains errors says need to use recovery tools
Submitted: 10 months ago.
Category: Laptop
Expert:  Quiksilver07070 replied 10 months ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 10 months ago.

This sounds like you have a hard drive failure.

The only way to fix this issue is to replace the hard drive and then reinstall windows.

The reason you're getting the configuration data is missing, is because the hard drive cannot be read because it is broken or has failed.

Customer: replied 10 months ago.
your answer didn't help I fixed it myself.