How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 359
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
22727371
Type Your Laptop Question Here...
Md. Sadique is online now
A new question is answered every 9 seconds

It won't power up. I push the start button and it lights up

Customer Question

It won't power up. I push the start button and it lights up for a second or two and then the light turns off and the nothing happens.
JA: How much experience do you have with this particular machine?
Customer: We have had for 2 or 3 years.
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: No updates lately. The battery has not be recharging lately. It's really not a big deal if it is doesn't because we leave it plugged in all the time. I decided to try a trouble shooter yesterday or Saturday. It said to push and hold the power Stop correcting "button" for 20 seconds but that did nothing as far as the battery charging.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Laptop
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you tell me please the make and model of the device with the issue?

thank you